Yes, we do!

We’re here to help you on your wellness journey with complimentary consultations. Available from 9 am to 5 pm, Monday to Friday, we’re just a call or email away.

Whether you’re after some guidance on our products or need personalised advice, we’ve got you covered. Just drop us an email at info@mercyoil.com or ring us at 07864148881 to book your consultation.

Let us know how we can support your path to wellness!

Yes, you can, but please act quickly! Once your order has been prepared, bottled, and shipped, we won’t be able to make any changes or cancellations.

If you need to make a change, get in touch with us immediately by calling 07864148881 or emailing info@mercyoil.com

We offer next-day delivery with DPD for orders placed before 11 AM, Monday through Thursday. If your order is over £80, shipping is free; otherwise, it’s a flat rate of £5.95.

Please note that orders placed after 11 AM on Thursday will be shipped the following Monday.

For more details, check out our full shipping policy here.

Returning an item to Mercy Oil is straightforward. If you’ve changed your mind, just let us know within 14 days of receiving your order, and you’ll have another 14 days to send it back to us.

Make sure the product is unopened and in perfect condition. Before sending anything back, please contact us so we can guide you through the process. You’ll need to cover the return shipping costs, and we recommend using a tracked service to ensure it reaches us safely.

If your item arrives with us and is unopened and intact, we’ll issue your refund immediately. However, if the product is opened or damaged when it arrives on our end, we won’t be able to process the refund.

If anything feels unclear or you need advice, we’re here to help. Drop us an email at info@mercyoil.com or give us a call on 07864148881 Monday to Friday, 9 AM – 5 PM.

For more details, you can review our full refund policy here.

At Mercy Oil, we are committed to providing products that cater to various dietary preferences. All of our products are suitable for vegetarians and vegans, with the exception of our Capsule Range.

The capsules contain Halal gelatin, which is not suitable for vegetarians or vegans.

For any questions or further assistance, please contact us at 07864148881 or email us at info@mercyoil.com

Our black seed oil isn’t just another product on the shelf—it’s the result of over 30 years of dedicated expertise. As the first UK company to produce organic black seed oil, we’ve been at the forefront of this potent natural remedy long before it became widely known.

What truly sets our oil apart is our commitment to preserving its natural potency. We use a meticulous cold-pressing process that ensures the powerful nutrients, particularly thymoquinone, remain intact. Thymoquinone, the active compound in black seed oil, has been the focus of extensive research, with profound effects on health.

From supporting immunity to promoting vibrant skin and hair, our black seed oil embodies the highest quality, backed by decades of experience and a legacy of innovation.

To maintain the quality and potency of our oils and supplements, it’s best to store them in a cool, dark place away from direct sunlight. Keep the lids tightly closed, and they’ll stay fresh and effective for longer.

We do consider bulk or wholesale orders and offer tailored pricing for larger purchases. If you’re interested, please contact us at info@mercyoil.com or call 07864148881 to discuss the options.