Terms of Service
Company Registration No: 10801760
Registered in England and Wales
Welcome to Mercy Oil. By accessing or using our website, www.mercyoil.com (the "Site"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to these Terms, please do not use our Site.
1. General Information
Mercy Oil Ltd. ("we," "us," or "our") provides natural health products, including oils, supplements, and other related items. These Terms govern your use of our Site and all purchases made through it.
2. Eligibility
You must be at least 18 years old to make purchases on our Site. By using our Site, you represent and warrant that you meet this requirement.
3. Products and Services
3.1 Product Information
We strive to ensure that product descriptions, images, and prices are accurate. However, we do not guarantee that all content is error-free, complete, or current.
3.2 Rights Reserved
We reserve the right to:
- Modify or discontinue any product or service without prior notice
- Correct any errors, inaccuracies, or omissions at any time
- Update information and correct errors in pricing or descriptions, even after an order has been submitted
3.3 Error Notification
If an error affecting your order is identified, we will notify you promptly and provide options to proceed, modify, or cancel your order.
4. Orders and Payments
4.1 Order Acceptance
- All orders placed through our Site are subject to acceptance at our sole discretion
- We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or suspected fraudulent activity
- Your order is accepted only when we send you a dispatch confirmation email
4.2 Pricing and Payment
- All prices are displayed in GBP (£) and include VAT where applicable
- Payment must be made at the time of order using accepted payment methods
- We accept major credit cards, debit cards, and other payment methods as displayed at checkout
- You agree to provide current, complete, and accurate purchase and account information
4.3 Promotional Offers
- Promotional offers are subject to availability and may be withdrawn at any time
- Terms of specific promotions will be stated at point of offer
- We reserve the right to modify or cancel promotions without prior notice
5. Shipping and Delivery
- We currently ship within the United Kingdom only
- Delivery times provided are estimates only and are not guaranteed
- We are not liable for delays caused by circumstances beyond our reasonable control, including but not limited to postal delays, strikes, severe weather, or force majeure events
- Risk of loss and title for products pass to you upon delivery to the carrier
- For full shipping details, please refer to our Shipping Policy
6. Refunds & Returns
We want you to be completely satisfied with your purchase. You have 14 days from receipt to initiate a return of unopened products. For complete details about our refund and return process, please refer to our Refund Policy.
If you are unsatisfied with your purchase, you may request a return or refund in accordance with our Refund Policy. Customers are responsible for return shipping costs unless the item is faulty or incorrect.
7. Limitation of Liability
All materials and advice provided, whether through our website or by telephone, are for educational purposes only and reflect our three decades of experience. While we believe in the benefits of our products, you may wish to consult a healthcare professional to determine whether any opinions or recommendations are suitable for your individual health circumstances, particularly if you are pregnant, nursing, or managing a medical condition.
8. Intellectual Property
All content on our Site, including text, images, and logos, is owned by Mercy Oil Ltd. or licensed to us. You may not reproduce, distribute, or exploit any content without our written consent.
9. Privacy
Your use of our Site is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data.
10. Email Marketing
By providing your email address through our Site, you consent to receive marketing communications from us. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly.
11. User Conduct
You agree not to:
- Use our Site for any unlawful purpose
- Interfere with or disrupt the Site's operation
- Transmit viruses or malicious code
- Attempt unauthorized access to our systems
- Violate any applicable laws or regulations
12. Complaints and Disputes
12.1 Complaints
If you have a complaint, please contact us at info@mercyoil.com or call 020 8366 2585. We aim to respond within 2 business days.
12.2 Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales. Before proceeding to court, we encourage the use of alternative dispute resolution methods, such as mediation, to resolve conflicts amicably.
13. Changes to These Terms
We may update these Terms from time to time. Changes will be communicated via email, a notification on our website, or both, and the updated Terms will always be available on this page.
14. Contact Us
For questions about these Terms, please contact:
Mercy Oil Ltd.
Email: info@mercyoil.com
Phone: 020 8366 2585
Address: Flat 3, 277 St Ann's Road, London, N15 5RG, United Kingdom
Last updated: 27th May 2025