30 YRS OF ORGANIC Plant based Treatments for your Health & Wellbeing
Pure cold pressed seed oils and steam distilled essential oils
All artisan crafted from certified organic Turkish harvests
Each order you place is hand prepared, blended and bottled to order. There is no standing stock which is why you cannot find Mercy Oils anywhere else. This ensures you only receive fresh and powerful plant extracts. I bring fresh oils from an Organic farm in Turkey each season.
Each time I bottle an oil for you I hand write a batch code onto a small white round label which you can find on the bottom of your bottle. My batch codes are comprised of 3 numbers and represent when the oil was pressed or distilled. So a batchcode of 822 means it was crafted in the 8th month of 2021 and will last one year. So batch code 822 means use this oil before the end of August (8), 2022 (22) and batchcode 723 means the product was crafted in July 2021 and will last 2 years. So use this product before the end of July (7) 2023 (23) etc. If you have any questions please feel free to give me call.
I accept and prepare on the same day all orders that are placed with me before 11am from Monday to Thursday. If you place your order after 11am then it will go out the next day. Please note that after 11am on Thursdays all new orders are accepted, prepared and shipped the following Monday. I use Royal Mail and so we follow their Bank Holidays etc. All orders are shipped as 1st class and recorded delivery unless you opt for a faster service in which case it may be next day delivery or a 48hr service.
Yes, absolutely. Every parcel is tracked and your tracking code is sent to you in an email from Mercy Oil as a confirmation email when your order has been shipped.
99% of the time, when a parcel hasn't arrived, it's because it is waiting for you at your local Depot or Post Office. The Postperson attempted to deliver it but for some reason could not. They should have left you a card. If your parcel hasn't arrived after 1-3 days try your tracking code on Royal Mail's website www.royalmail.com
If this doesn't help then give me a call and we can find a solution together.
I offer totally free holistic support and advice. So please seek my advice before purchasing your oils if you are uncertain. I am only too happy to help you. Please note : once your order has been placed and dispatched I can not accept returns or cancellations. This is due to my ethical and hygiene protocols.
Thank you for your understanding.
