30 YRS OF ORGANIC Plant based Treatments for your Health & Wellbeing
Pure cold pressed seed oils and steam distilled essential oils
All artisan crafted from certified organic Turkish harvests
To make things even easier I've set up my new collection service which allows you to order online as usual but now you can chose to collect in person instead. So, no more waiting for Royal mail or Parcelforce to deliver to your home. You can save on postage charges and collect the same day.
We are are all living in difficult times and so I have put together a new list of shipping services and costs for the coming year. Mercy Oil now offers even cheaper postal services and more options including next day delivery at 30-50% lower rates than ever before.
For those of you that like to order larger quantities you should see now a much cheaper service on offer which automatically includes next day delivery in your service. It doesn't get much better than that !
Each order you place is hand prepared, blended and bottled to order. There is no standing stock which is why you cannot find Mercy Oils anywhere else. This ensures you only receive fresh and powerful plant extracts. I bring fresh oils from an Organic farm in Turkey each season.
Each time I bottle an oil for you I hand write a batch code onto a small white round label which you can find on the bottom of your bottle. My batch codes are comprised of 3 numbers and represent when the oil was pressed or distilled. So, for example a batch code of 123 means it was crafted in the 1st month of 2022 and will last one year. So batch code 123 means use this oil before the end of January (1), 2023 (23).
If you have any questions please feel free to give me call.
I accept and prepare on the same day all orders that are placed with me before 11am from Monday to Thursday. If you place your order after 11am then it will go out the next day. Please note that after 11am on Thursdays all new orders are accepted and will be prepared and shipped the following Monday. I use Royal Mail and Parcelforce and so we follow their Bank Holidays etc. All orders are shipped as 1st class and recorded delivery unless you opt for a faster service in which case it may be next day delivery or a 48hr service. Parcelforce services are either Next Day or on a 48hr delivery.
Yes, absolutely. Every parcel is tracked and your tracking code is sent to you in an email from Mercy Oil as a confirmation email when your order has been shipped.
99% of the time, when a parcel hasn't arrived, it's because it is waiting for you at your local Depot or Post Office. The Post person attempted to deliver it but for some reason could not. They should have left you a card. If your parcel is late or hasn't arrived after 1-3 days try your tracking code on Royal Mail's website www.royalmail.com or on Parcelforce's website www.parcelforce.com
If this doesn't help then give me a call and we can find a solution together.
Mercy Oil does not accept responsibility for Lost or Stolen parcels.
On average across the year 99% of clients receive their parcels on time and are very happy with the service they receive.
I offer totally free holistic support and advice. So please seek my advice before purchasing your oils if you are uncertain. I am only too happy to help you. Please note : once your order has been placed and dispatched I can not accept returns or cancellations. This is due to my ethical and hygiene protocols.
Thank you for your understanding.
