30 YRS OF ORGANIC Plant based Treatments for your Health & Wellbeing
Pure cold pressed seed oils and steam distilled extracts
All artisan crafted from certified organic Turkish harvests
Hi, I hope everyone is feeling well and that your path towards better health is going well. I will be outside the UK from the 5th-10th October so I won't be able to take your calls or messages for these few days. This also means a slight delay on all orders until my return.
Yes, you can still place your orders as usual and all orders placed after Tuesday 4th October midday will be prepared and shipped on Tuesday 11th October. As usual, I will look to speed up all outstanding orders.
No, as long as you have what you need then I'll only be away for 5 days and as soon as I get back everything will return to our usual opening and shipping hours. If you think you will run out whilst I'm away then plan ahead and maybe place your order a bit earlier than usual giving yourself plenty of time to receive your Mercy Oils.
Yes, I will still be able to send you voice notes on WhatsApp so if you really do need help and you feel it's important and it cannot wait, then message me and I'll do all I can to help you.
One of the many things that makes Mercy Oil unique is the way in which we bottle your Oils. Every time you place an order we hand prepare, blend if required and bottle your oils fresh for your order.
As a bespoke company we do not use stockists which is why you can only find Mercy Oils here.
In this way you know you are always receiving the freshest and purist Mercy Oils available.
Each time we bottle an oil for you we hand write a batch code onto a round label which you can find on the bottom of your bottle.
Our batch codes are comprised of 3 numbers. So batch code 124 means use this oil before the end of January 2024.
If you have any questions please feel free to give me call.
We do our best to accept and prepare, on the same day, all orders that are placed with us before 11am from Monday to Thursday.
If you place your order after 11am then it will go out the next available day.
Please note that after 11am on Thursdays all new orders are accepted and will be prepared and shipped the following Monday.
We use Royal Mail and Parcelforce and so we follow their Bank Holidays etc.
All orders are shipped as '1st class and recorded delivery' unless you opt for a next day or faster service in the check out process.
Yes, absolutely. Every parcel that we ship is tracked and your tracking code is sent to you in an email from Mercy Oil as a confirmation email when your order has been shipped.
99% of the time, when a parcel hasn't arrived, it's because it is waiting for you at your local Depot or Post Office. The Post person attempted to deliver it but for some reason could not. They should have left you a card. If your parcel is late or hasn't arrived after 3 working days then days try your tracking code on Royal Mail's website www.royalmail.com or on Parcelforce's website www.parcelforce.com
If this doesn't help then give me a call and we can find a solution together. Please do not worry 99.99% of Mercy Oil parcels arrive and on time.
Please also note that : Mercy Oil does not accept responsibility for Lost or Stolen parcels.
Due to our ethical and hygiene protocols and the unique manner in which each Oil is hand prepared for each customer we are unable to accept returns for obvious reasons.
So please purchase carefully or give us a call and we'll be only too happy to advise and help you.
Thank you for your understanding.