Frequently Asked Questions

Yes, we do!

We're here to help you on your wellness journey with complimentary consultations. Available from 9 am to 5 pm, Monday to Friday, we're just a call or email away.

Whether you're after some guidance on our products or need personalised advice, we've got you covered. Just drop us an email at info@mercyoil.com or ring us at 02083662585 to book your consultation.

Let us know how we can support your path to wellness!

Yes, you can, but please act quickly! Once your order has been prepared, bottled, and shipped, we won't be able to make any changes or cancellations.

If you need to make a change, get in touch with us immediately by calling 02083662585 or emailing info@mercyoil.com

We offer next-day delivery with DPD for orders placed before 11 AM, Monday through Thursday. If your order is over £80, shipping is free; otherwise, it's a flat rate of £5.95.

Please note that orders placed after 11 AM on Thursday will be shipped the following Monday.

For more details, check out our full shipping policy here.

Tracking your Mercy Oil order is simple. We ship all orders via DPD's next-day delivery service (for orders placed before 11am Monday-Thursday).

Once your order has been dispatched, you'll automatically receive a tracking email from DPD with your unique tracking code and a link to their tracking portal. This typically arrives within a few hours of dispatch.

You can then track your parcel's journey in real-time through the DPD tracking portal. DPD also offers helpful delivery options like selecting a safe place, choosing a neighbor, or rescheduling delivery for a more convenient time.

If you haven't received your tracking information or have any questions about your delivery, please contact us at info@mercyoil.com or call 02083662585.

Currently, we ship exclusively within the UK, ensuring our customers receive their orders quickly and reliably.

However, we're excited to share that we're exploring options to begin shipping to mainland Europe and beyond in the near future. We understand that wellness knows no borders, and we're working diligently to bring our products to a wider audience.

If you're interested in international shipping, please feel free to contact us at info@mercyoil.com so we can keep you updated on our expansion plans.

Returning an item to Mercy Oil is straightforward. If you've changed your mind, just let us know within 14 days of receiving your order, and you'll have another 14 days to send it back to us.

Make sure the product is unopened and in perfect condition. Before sending anything back, please contact us so we can guide you through the process. You'll need to cover the return shipping costs, and we recommend using a tracked service to ensure it reaches us safely.

If your item arrives with us and is unopened and intact, we'll issue your refund immediately. However, if the product is opened or damaged when it arrives on our end, we won't be able to process the refund.

If anything feels unclear or you need advice, we're here to help. Drop us an email at info@mercyoil.com or give us a call on 02083662585 Monday to Friday, 9 AM – 5 PM. For more details, you can review our full refund policy here.

At Mercy Oil, we are committed to providing products that cater to various dietary preferences. All of our products are suitable for vegetarians and vegans, with the exception of our Capsule Range.

The capsules contain Halal gelatin, which is not suitable for vegetarians or vegans.

For any questions or further assistance, please contact us at 02083662585 or email us at info@mercyoil.com

Our black seed oil isn't just another product on the shelf—it's the result of over 30 years of dedicated expertise. As the first UK company to produce organic black seed oil, we've been at the forefront of this potent natural remedy long before it became widely known.

What truly sets our oil apart is our commitment to preserving its natural potency. We use a meticulous cold-pressing process that ensures the powerful nutrients, particularly thymoquinone, remain intact. Thymoquinone, the active compound in black seed oil, has been the focus of extensive research, with profound effects on health.

From supporting immunity to promoting vibrant skin and hair, our black seed oil embodies the highest quality, backed by decades of experience and a legacy of innovation.

Our oils and remedies are made with natural ingredients and contain no artificial preservatives. Each item has a best-before date on a sticker attached to the base of the container, which corresponds to specific batch or harvest numbers that we maintain in our records.

Generally, our oils have a shelf life of 24 months when unopened. Once opened, we recommend using them within 6 months for optimal potency and efficacy.

It's worth noting that these dates are conservative guidance required by regulations. When stored properly in a cool, dark place away from direct sunlight and heat, our natural remedies can often retain their quality well beyond the stated dates.

To maximise shelf life, please store all items away from direct sunlight and heat sources. Refrigeration is not necessary but can extend the life of opened products.

If you have questions about a specific item's expiry date, please contact us at 02083662585 or email info@mercyoil.com.

To maintain the quality and potency of our oils and supplements, it's best to store them in a cool, dark place away from direct sunlight. Keep the lids tightly closed, and they'll stay fresh and effective for longer.

We do consider bulk or wholesale orders and offer tailored pricing for larger purchases. If you're interested, please contact us at info@mercyoil.com