Frequently Asked Questions

Yes, we do!

We're here to help you on your wellness journey with complimentary consultations. Available from 9 am to 5 pm, Monday to Friday, we're just a call or email away.

Booking is simple - you can reach us by phone on 02083662585 or send us an email at info@mercyoil.com with your preferred time and what you'd like to discuss.

Our consultations typically last 15-30 minutes, giving us time to understand your wellness goals and recommend the most suitable products for your needs. Whether you're new to botanical remedies or looking to refine your routine, we're here to guide you.

Not at the moment, but it's something we're exploring for the future.

We understand that many of our customers use our products as part of their daily wellness routine, and we're looking into ways to make regular ordering more convenient.

For now, if you're a regular customer, please get in touch at info@mercyoil.com and we can discuss options for larger orders that might suit your needs.

Yes, we do! Our gift cards make the perfect present for anyone on their wellness journey.

Available in various denominations, they're ideal when you want to give the gift of natural wellness but prefer to let your recipient choose their own products from our range.

You can purchase a gift card here, and it will be delivered electronically - perfect for last-minute gifts or sending to loved ones far away.

Gift cards never expire and can be used across our entire range of organic oils, capsules, and extracts.

Yes, you can, but please act quickly! Once your order has been prepared, bottled, and shipped, we won't be able to make any changes or cancellations.

If you need to make a change, get in touch with us immediately by calling 02083662585 or emailing info@mercyoil.com

We offer next-day delivery with DPD for orders placed before 11 AM, Monday through Thursday. If your order is over £80, shipping is free; otherwise, it's a flat rate of £5.95.

Please note that orders placed after 11 AM on Thursday will be shipped the following Monday.

For more details, check out our full shipping policy here.

Tracking your Mercy Oil order is simple. We ship all orders via DPD's next-day delivery service (for orders placed before 11am Monday-Thursday).

Once your order has been dispatched, you'll automatically receive a tracking email from DPD with your unique tracking code and a link to their tracking portal. This typically arrives within a few hours of dispatch.

You can then track your parcel's journey in real-time through the DPD tracking portal. DPD also offers helpful delivery options like selecting a safe place, choosing a neighbour, or rescheduling delivery for a more convenient time.

If you haven't received your tracking information or have any questions about your delivery, please contact us at info@mercyoil.com or call 02083662585.

Currently, we ship exclusively within the UK, ensuring our customers receive their orders quickly and reliably.

However, we're excited to share that we're exploring options to begin shipping to mainland Europe and beyond in the near future. We understand that wellness knows no borders, and we're working diligently to bring our products to a wider audience.

If you're interested in international shipping, please feel free to contact us at info@mercyoil.com so we can keep you updated on our expansion plans.

We don't have a retail shop open to the public. As a family business that's been operating for over 30 years, we focus on crafting our products fresh to order from our London workshop.

This approach ensures you receive the freshest, most potent products possible, bottled specifically for your order rather than sitting on a shelf.

If you're local to London and interested in our products, please contact us at 02083662585 to discuss your needs.

Local collection isn't something we currently offer as standard, as our workshop isn't set up for customer visits.

However, if you have special circumstances or need your order urgently, please call us on 02083662585 and we'll do our best to accommodate you.

With our next-day DPD delivery service and free shipping over £80, most customers find home delivery convenient and reliable.

Returning an item to Mercy Oil is straightforward. If you've changed your mind, just let us know within 14 days of receiving your order, and you'll have another 14 days to send it back to us.

Make sure the product is unopened and in perfect condition. Before sending anything back, please contact us so we can guide you through the process. You'll need to cover the return shipping costs, and we recommend using a tracked service to ensure it reaches us safely.

If your item arrives with us and is unopened and intact, we'll issue your refund immediately. However, if the product is opened or damaged when it arrives on our end, we won't be able to process the refund.

If anything feels unclear or you need advice, we're here to help. Drop us an email at info@mercyoil.com or give us a call on 02083662585 Monday to Friday, 9 AM – 5 PM. For more details, you can review our full refund policy here.

Choosing the right product depends on your wellness goals, and we're here to help guide you.

Black Seed Oil remains our most popular all-rounder, supporting immunity, digestion, and general wellbeing. If you prefer convenience, our capsules offer the same benefits in an easy-to-take format.

For specific needs: Milk Thistle Oil supports liver health, Wild Nettle Seed Oil helps with seasonal allergies and joint support, while our Oregano Water is excellent for digestive and respiratory wellness.

Not sure where to start? Book a free consultation with us at 02083662585 or info@mercyoil.com, and we'll create a personalised recommendation based on your needs.

Absolutely! Many of our oils offer wonderful benefits for external use.

Black Seed Oil is particularly versatile - it can help with dry skin, eczema, and psoriasis when applied topically. For hair, massage it into your scalp to promote healthy growth and reduce dandruff. Leave it for 30 minutes before washing.

Our Rosemary Oil is excellent for stimulating hair growth and improving scalp circulation. Always dilute it with a carrier oil before applying to skin.

The Massage Oil is specifically formulated for skin application, perfect for relieving muscle tension and moisturising.

For facial use, we recommend doing a patch test first, especially if you have sensitive skin.

At Mercy Oil, we are committed to providing products that cater to various dietary preferences. All of our products are suitable for vegetarians and vegans, with the exception of our Capsule Range.

The capsules contain Halal gelatin, which is not suitable for vegetarians or vegans.

For any questions or further assistance, please contact us at 02083662585 or email us at info@mercyoil.com

Our black seed oil isn't just another product on the shelf—it's the result of over 30 years of dedicated expertise. As the first UK company to produce organic black seed oil, we've been at the forefront of this potent natural remedy long before it became widely known.

What truly sets our oil apart is our commitment to preserving its natural potency. We use a meticulous cold-pressing process that ensures the powerful nutrients, particularly thymoquinone, remain intact. Thymoquinone, the active compound in black seed oil, has been the focus of extensive research, with profound effects on health.

From supporting immunity to promoting vibrant skin and hair, our black seed oil embodies the highest quality, backed by decades of experience and a legacy of innovation.

The extraction method makes all the difference to the quality and potency of our oils.

Cold-pressing is a mechanical process that extracts oil without heat or chemicals. We press our seeds at temperatures below 40°C, which preserves the delicate nutrients, enzymes, and beneficial compounds like thymoquinone in black seed oil.

In contrast, heat extraction and chemical solvents may produce higher yields but destroy many of the therapeutic compounds. The high temperatures can oxidise the oil, reducing its shelf life and nutritional value.

Our commitment to cold-pressing, though more costly and time-consuming, ensures you receive oils in their most natural, potent form - just as nature intended. You can taste the difference in the fresh, pure flavour.

Never. We have never tested on animals and never will.

As a family business rooted in natural wellness and respect for all living beings, animal testing goes against everything we stand for. All our products are developed using traditional knowledge passed down through generations, combined with modern research on willing human participants.

We're proud to be cruelty-free and believe that nature's remedies should bring healing without causing harm.

Our oils and remedies are made with natural ingredients and contain no artificial preservatives. Each item has a best-before date on a sticker attached to the base of the container, which corresponds to specific batch or harvest numbers that we maintain in our records.

Generally, our oils have a shelf life of 24 months when unopened. Once opened, we recommend using them within 6 months for optimal potency and efficacy.

It's worth noting that these dates are conservative guidance required by regulations. When stored properly in a cool, dark place away from direct sunlight and heat, our natural remedies can often retain their quality well beyond the stated dates.

To maximise shelf life, please store all items away from direct sunlight and heat sources. Refrigeration is not necessary but can extend the life of opened products.

If you have questions about a specific item's expiry date, please contact us at 02083662585 or email info@mercyoil.com.

To maintain the quality and potency of our oils and supplements, it's best to store them in a cool, dark place away from direct sunlight. Keep the lids tightly closed, and they'll stay fresh and effective for longer.

We do consider bulk or wholesale orders and offer tailored pricing for larger purchases. If you're interested, please contact us at info@mercyoil.com

Yes, we're proud to supply independent health shops, clinics, and wellness centres across the UK.

As a family business ourselves, we understand the importance of reliable suppliers and personal service. We offer competitive trade pricing, marketing support materials, and product training to help our stockists succeed.

To discuss becoming a stockist, please email info@mercyoil.com with details about your business, and we'll send you our trade information pack.

We occasionally partner with content creators whose values align with our brand.

As a family business focused on quality and authenticity, we look for genuine connections rather than follower counts. If you believe our products would be relevant to your audience, please reach out to info@mercyoil.com with information about your platform and content focus.